Tagged: RBI

RBI’s circular

How can RBI’s latest guidelines help Indian banks combat cybercrime?

Rising cybercrime in India is no secret. According to a report by Symantec, India now ranks 3rd in the world, after the US and China, as a source of malicious activity. In fact the National Crime Records Bureau data reveals that in the three years up to 2013, registered cases of cyber crime were up 350 percent, from 966 to 4356. Dubious distinctions both, and give banks and the...

Customer Service in Banks: Balancing the One Customer is equal to One View Equation 0

Customer Service in Banks: Balancing the One Customer is equal to One View Equation

In a move that can be construed as a wake up call for Indian banks, the Reserve Bank of India has recently issued a guideline to immediately enable better technology at every customer servicing touch point. This comes close on the heels of the much-awaited Damodaran Committee report on “Customer Service in Banks”. One of the key recommendations on this list is the enablement of one view...