Tagged: customer service

E&Y advises Banks:Use innovative technology to deliver the Retail Bank of the future

E&Y advises Banks:Use innovative technology to deliver the Retail Bank of the future

For large retail banks, choosing where and how to compete is a complex challenge. They need to deliver the level of personalisation and flexibility customers want, and develop differentiated products and services — all while lowering costs and generating sustainable profits. Though there is no simple solution, E&Y researchers and analysts could come up with some practical suggestions. To know more, do check the Ernst & Young’s latest survey of retail banking customers around the world. The study examines the views of more than 28,500 banking customers in 35 countries, gathered in March 2012. This blog post is a snapshot of the observations made. Read on..

Customer Service in Banks: Balancing the One Customer is equal to One View Equation 0

Customer Service in Banks: Balancing the One Customer is equal to One View Equation

In a move that can be construed as a wake up call for Indian banks, the Reserve Bank of India has recently issued a guideline to immediately enable better technology at every customer servicing touch point. This comes close on the heels of the much-awaited Damodaran Committee report on “Customer Service in Banks”. One of the key recommendations on this list is the enablement of one view...