Mobility Adoption – Pervasive growth: Employees to Customers

To help you keep up-to-date with the rise in consumer and employee adoption of mobile and its impact on mobile banking services, we created an infographic. It highlights facts on how enterprise mobility affects the productivity of the employees and why is it is imperative for banks to be aggressive and adopt innovative mobile apps that not only appeal to the customers but also make employees’ lives easier.

Ever wondered how it would be if your employees had tools to have contextual intelligence of the customer as and when any relevant event happens in any channel across any customer touch point? Could you guess the levels of customer satisfaction they would be able  to achieve by attending to the customers within minutes as and when the customer need(stated and unstated) arises?  Think about it! Please do let me know your views about it. I’d love to hear them.

- By Madhavi Natukula

 

CustomerXPs offers real-time, intelligent products that empower banks with instant insights enabling influenced outcomes of deeper customer engagement and fraud-free transactions. Learn more about CustomerXPs Clari5

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