Category: Taking Customer Engagement Offline

CEM Nigeria 0

Customer Experience in Banks in Nigeria

Customer Experience in Banks in Nigeria Customer experience in banks has seen a downward trend in Nigeria since 2012. The study says, Nigerian Banks are going through turmoil. The reason is increasing fraud prevailing in the industry.The loss caused by fraudulent activities has mounted up to 19.06 billion Naira in 2012 from 1.65 billion Naira in 2000. . The fraudsters hit the bank hardest in year 2008...

Simplifying Banking Engagement

Simplifying Banking Engagement!

Simplifying Banking Engagement and Empowering your Customers Rapid change in the banking technology and the behavior of customers pushes banks to be on par with the industry. Gone are the days where everything was complex starting from standing in the queue, filling the form, money transfer, etc. Customers are now searching / looking for those products and companies that can simplify their lives. Simplicity is mutually beneficial...

Banking_customer_experience_in_middle_east

Banking Customer Experience in Middle East

Banking Customer Experience in Middle East The growing importance of customer experience has taken over the banking industry by storm. A recent report published by E&Y details out latest trends in customer experience from around the globe and suggests that banks should aggressively leverage valuable insights from customer behavior to effectively chart out their customer experience strategy. The infographic below throws light on banking customer experience in Middle East and...