Category: Customer Experience Management

CEM Nigeria 0

Customer Experience in Banks in Nigeria

Customer Experience in Banks in Nigeria Customer experience in banks has seen a downward trend in Nigeria since 2012. The study says, Nigerian Banks are going through turmoil. The reason is increasing fraud prevailing in the industry.The loss caused by fraudulent activities has mounted up to 19.06 billion Naira in 2012 from 1.65 billion Naira in 2000. . The fraudsters hit the bank hardest in year 2008...

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Banking Customer Experience in Middle East

Banking Customer Experience in Middle East The growing importance of customer experience has taken over the banking industry by storm. A recent report published by E&Y details out latest trends in customer experience from around the globe and suggests that banks should aggressively leverage valuable insights from customer behavior to effectively chart out their customer experience strategy. The infographic below throws light on banking customer experience in Middle East and...

Customer Experience Management Trends

Customer Experience – The new bedrock for consumer banking

The new bedrock for consumer banking: Customer experience is not a fad but has the potential to make or break a bank’s revenue. A recent research report from Capgemini revealed that more than half of bank customers are dissatisfied with their retail banking experience. The report also reveals that dissatisfied customers are increasingly choosing competing banks over their present service providers. Therefore, in order to stay profitable...