Category: Customer Experience Management

providing_a_frictionless_and_secure_customer_journey_in_PSD2

Providing a Frictionless and Secure Customer Journey in PSD2

European leaders have long identified that the future of the financial services lies in the co-existence of the conventional banks with emerging fintech. However, to reach to that stage, security of the customer data is the major challenge. Despite industry efforts, fraudulent transaction levels are on the rise in Europe. Payments Services Directive 2 (PSD2) introduces the concept of Strong Customer Authentication (SCA) to provide transaction security. However, this can...

Brain Map New-Lower

Are banks using customers’ ‘Situational Intelligence’ for effective real-time fraud protection?

How can you make your bank’s customers control transactions on their accounts and use it as an effective fraud protection mechanism? Customer communication and preferences can be vital in detecting fraud early and costs far less. Consider the following scenarios: A customer is going on vacation to Switzerland for 2 weeks and he wants all the card transactions (debit card and credit card) originating from home country...

What is a SWIFT Code

SWIFT Codes Under Attack: How Safe Are Banks?

Gone are the days when ski-masked felons would barge into banks with guns cocked and order everyone to get down. With the internet becoming ubiquitous and as banks and technology have evolved, so has financial crime. The modern scarfaces operate from the comfort of an undetectable pad half way across the world. They are high IQ, tech-savvy and their only weapons are their brains and their gadgets....