Category: Customer Experience Management

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Are banks using customers’ ‘Situational Intelligence’ for effective real-time fraud protection?

How can you make your bank’s customers control transactions on their accounts and use it as an effective fraud protection mechanism? Customer communication and preferences can be vital in detecting fraud early and costs far less. Consider the following scenarios: A customer is going on vacation to Switzerland for 2 weeks and he wants all the card transactions (debit card and credit card) originating from home country...

What is a SWIFT Code

SWIFT Codes Under Attack: How Safe Are Banks?

Gone are the days when ski-masked felons would barge into banks with guns cocked and order everyone to get down. With the internet becoming ubiquitous and as banks and technology have evolved, so has financial crime. The modern scarfaces operate from the comfort of an undetectable pad half way across the world. They are high IQ, tech-savvy and their only weapons are their brains and their gadgets....

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Customer Experience in Banks in Nigeria

Customer Experience in Banks in Nigeria Customer experience in banks has seen a downward trend in Nigeria since 2012. The study says, Nigerian Banks are going through turmoil. The reason is increasing fraud prevailing in the industry.The loss caused by fraudulent activities has mounted up to 19.06 billion Naira in 2012 from 1.65 billion Naira in 2000. . The fraudsters hit the bank hardest in year 2008...