Category: Customer Connect – Modern banking

Discussion: From Customer Connectivity to Customer Connect

Discussion: From Customer Connectivity to Customer Connect

Hanging up on yet another pesky call offering me a loan that I’ve repeatedly refused, I’ve often wondered whether my bank really knows me. On a meaningful level. With the proliferation of channels, banks and customers today are engaged in incessant dialog over email and direct mail, SMS, phone and the occasional branch visit. Space is no object when there are online channels to shrink distances. Neither...