Author: CustomerXPs

ai-powered-gen-centric-banking

AI-powered ‘Gen-centric’ Banking

With increasing diversity in the banking customers’ age groups, needs, values, priorities and perspectives, banks interact with several ‘generations’ of customers. Multigeneration banking evolved from the need for providing personalized and unique experiences to a variety of customer segments. Changing demographics, incomes, attitudes and behaviours along with instant availability of information have empowered the banking customer to demand better choice, high quality service, instant response and transparency....

providing_a_frictionless_and_secure_customer_journey_in_PSD2

Providing a Frictionless and Secure Customer Journey in PSD2

European leaders have long identified that the future of the financial services lies in the co-existence of the conventional banks with emerging fintech. However, to reach to that stage, security of the customer data is the major challenge. Despite industry efforts, fraudulent transaction levels are on the rise in Europe. Payments Services Directive 2 (PSD2) introduces the concept of Strong Customer Authentication (SCA) to provide transaction security. However, this can...

Blog-Banner

Asia’s Growing Financial Crime – Shielding from the Growing Threat

“Attempted heist of $1 billion by unidentified hackers” the shot rang out across the financial world which experienced first-hand the tremors of cybercrime. The yet to be identified hackers made off with $81 million and embroiled Rizal Commercial Banking Corporation (the bank used as conduit for the heist), in penalties totaling 1P billion imposed by Bangko Sentral ng Pilipinas (BSP). Meanwhile, the Monetary Authority of Singapore (MAS)...