CustomerXPs, a leading real-time technology company providing Customer Experience Management and Enterprise Financial Crime Management solutions to banks today announced the launch of Paperless Branch Banking and Intelligent Queuing solution at Finovate Asia 2013 in Singapore.
Branches are the costliest asset for banks. This solution addresses the banks’ need to convert the branches into their most powerful sales engine. It helps in attracting right customers to the branch and allows for the conversion of these footfalls into deepened engagement with the bank.
It addresses the banking customers’ need for efficient and quick conduct of their transactions at chosen branches at a time convenient to them. It improves customer experience by obviating the need for paper forms to be filled.
“The customers demand higher standards of service at bank branches. This solution allows banks to leverage the technology to deliver service excellence, to know customers better and serve them in a personalized way,” said Rivi Varghese, CEO, CustomerXP
"We're very excited to have CustomerXPs demonstrating their innovative "Paperless Branch Banking and Intelligent Queuing " solution at FinovateAsia 2013. Bank branches need to be using technology in new ways to become more efficient and effective and this new system targets both those needs," added Eric Mattson, CEO of Finovate.
CustomerXPs, a Red Herring Asia Top 100 winner, is a Software product Company that creates real-time, intelligent products that empower Banking, Retail and Telecom Enterprises with instant insights enabling influenced outcomes of deeper customer engagement and fraud-free transactions. With a vision to provide ammunition to its clients to delight their customers even before they could articulate their needs/wants, CustomerXPs software identifies and solves, in real-time, complex problems in the areas of customer experience management, contextual right-sell, fraud monitoring, compliance, accurately predicting risk and automating targeted treatments.
About Finovate Asia
FinovateAsia is a demo-based conference for innovative startups and established companies in the fields of banking and financial technology. Held in Singapore, the event offers an insight-packed glimpse of the future of money via a fast-paced, intimate, and unique format. FinovateAsia is organized by The Finovate Group. For more information on the event or to view videos of previous demos, please visit finovate.com/asia2013."
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