- Recognizes and processes cross sell/up sell recommendations during the customer interaction
- Factors-in what's happening now at a transaction level to arrive at recommendations in real-time
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- Capability to process known, unknown, approximate customer information
- Ability to selectively remember and forget based on relevance and context
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- Generates and Consumes free flowing, intelligent conversation for and from its users
- Carry forward information from one interaction to the next in a seamless, continuous manner
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- Works across employees and channels - tellers to RMs to contact center to ebanking
- Enables easy distillation of strategic imperatives to measurable operational impact
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